Shipping, Returns, and Taxes

Shipping & Freight Policy

diagnostic scan tools

Free shipping on all products not requiring truck freight to all 50 states and US Territories.

Only larger ADAS products that require truck freight incur freight charges. Please call for an estimate.

Canada:

  • No Charge
  • Duties Paid by Customer

Returns & Refunds Policy

diagnostic scan tools

Agile Truck Tools ensures a 100% guarantee of satisfaction to our customers. Agile will accept returns of Autel products purchased from Agile for up to 30 days from the delivery date. Returns are processed with a refund, less 15% restocking fee and return shipping costs

  • The product must be in new condition in the original packaging with all parts included
  • A packing slip with reason for return must be included
  • Agile suggests purchasing shipping insurance as we are not liable for returned products lost by shipping entity
  • Please include your RGA number with all return shipments

Incorrectly shipped or defective items can be returned at no charge to the customer. Call Agile Truck Tools for a return label.

Please contact us prior to returning an item.

Tax Policy

diagnostic scan tools
  • Agile charges sales tax only to customers in the state of Indiana
  • If you are tax exempt in the state of Indiana, please go to create an account, register or login and forward your tax-exempt credentials. If tax is charged on your order, contact us for a refund.
diagnostic scan tools

Warranties Policy

diagnostic scan tools

All diagnostic scan tools listed on this page are eligible for the Total Care Lifetime Warranty Program

All other tools include a 1-year manufacture’s warranty.

Tools eligible for the Total Care Warranty Program:

MS906TS MaxiSYS MS906TS
MS906BT MaxiSYS MS906BT
MS906CV MaxiSYS MS906CV Heavy Duty
MS908S MaxiSYS MS908S
MS908SP MaxiSYS MS908SP
MS908CV MaxiSYS MS908CV Heavy Duty
MSELITE MaxiSYS ELITE
IM508 Key Programming Tool
IM608 Key Programming Tool

Autel Service Center

diagnostic scan tools

For any warranty or tool repair information, please contact the Autel Service Center

North America:
Monday – Friday
9:00am – 6:00pm Eastern Time

Phone: 1-855-Autel-US (1-855-288-3587)
Fax: (631) 357-3304

Address:
175 Central Avenue,
Suite 200
Farmingdale, New York, 11735

Visit Online:
www.autel.com