Shipping & Freight Policy

Free shipping on all products not requiring truck freight to all 50 states and US Territories.

Only larger ADAS products that require truck freight incur freight charges. Please call for an estimate.

Canada:

• No Charge
• Duties Paid by Customer

Returns & Refunds Policy

Agile Truck Tools ensures a 100% guarantee of satisfaction to our customers. Agile will accept returns of Autel products purchased from Agile for up to 30 days from the delivery date. Returns are processed with a refund, less 15% restocking fee and return shipping costs

• The product must be in new condition in the original packaging with all parts included
• A packing slip with reason for return must be included
• Agile suggests purchasing shipping insurance as we are not liable for returned products lost by shipping entity
• Please include your RGA number with all return shipments

Incorrectly shipped or defective items can be returned at no charge to the customer. Call Agile Truck Tools for a return label.

Please contact us prior to returning an item.

Warranties Policy

All diagnostic scan tools listed on this page are eligible for the Total Care Lifetime Warranty Program

All other tools include a 1-year manufacture’s warranty.

Tools eligible for the Total Care Warranty Program:

Autel Service Center

For any warranty or tool repair information, please contact the Autel Service Center

North America:
Monday – Friday
9:00am – 6:00pm Eastern Time

Phone: 1-855-Autel-US (1-855-288-3587)
Fax: (631) 357-3304

Address:
175 Central Avenue,
Suite 200
Farmingdale, New York, 11735

Visit Online:
www.autel.com