Shipping & Freight Policy

Free shipping in the US and Canada. Free LTL freight in the contiguous US. Call for a freight quote in Hawaii, Alaska, and Canada at 844-630-1106.

Canada:

• No Charge
• Duties Paid by Customer

Returns & Refunds Policy

Agile Tools ensures a 100% guarantee of satisfaction to our customers. Agile will accept returns of Autel products* purchased from Agile for up to 30 days from the delivery date. ADAS full and mobile frames are exempt from the 30 return guarantee. Returns are processed with a refund, less 15% restocking fee and return shipping costs.

• The product must be in new condition in the original packaging with all parts included
• A packing slip with reason for return must be included
• Agile suggests purchasing shipping insurance as we are not liable for returned products lost by the shipping entity
• Please include your RGA number with all return shipments

Incorrectly shipped or defective items can be returned at no charge to the customer. Call Agile Tools for a return label.

Please contact us prior to returning an item.

Tax Policy

• Agile charges sales tax only to customers in the state of Indiana
• If you are tax exempt in the state of Indiana, please go to create an account, register or login and forward your tax-exempt credentials. If tax is charged on your order, contact us for a refund.

Total Care Program “Lifetime Warranty” Policy

All tools below are eligible for the Total Care Warranty Program as long as they are in an active update period. The Total Care Program “Lifetime Warranty” can be reestablished for the following tools if a Total Care Program update is purchased after the initial 12 months regardless of the expiration date. No past update period penalty is charged and tools that are reestablished under the TCP program receive all updates in arrears plus 12 months of updates going forward, 12 months of Autel technical support, and are renewed for 12 months of manufacturer’s warranty coverage.

All other tools include a 1-year manufacture’s warranty.

Autel Service Center

For any warranty or tool repair information, please contact the Autel Service Center

North America:
Monday – Friday
9:00am – 6:00pm Eastern Time

Phone: 1-855-Autel-US (1-855-288-3587)
Fax: (631) 357-3304

Address:
175 Central Avenue,
Suite 200
Farmingdale, New York, 11735

Visit Online:
www.autel.com