Total Care Lifetime Warranty Program

Autel Software Renewals & Total Care Hardware and Replacement Battery Warranty Program

All Autel diagnostic scan tools that are within an active annual update period are also eligible for the Total Care Lifetime Warranty Program. All tablets including battery replacement and Vehicle Communication Devices are under the Autel manufacturer’s warranty program.

Diagnostic scan tools that are out of the active update period can renew at any time and then fall under the Total Care Lifetime Warranty Program.

Contact Agile for more details.

Actively updated and registered Autel Tools includes the following advantages:

  • Access to the expiration dates of all tools registered to that user ID
  • Access to all software and firmware updates
  • Continued warranty coverage for all hardware under the Total Care Warranty Program
Software Updates – Heavy Duty
Software Updates – Automotive
diagnostic scan tools

Total Care Program “Lifetime Warranty” Policy

diagnostic scan tools

All tools below are eligible for the Total Care Warranty Program as long as they are in an active update period. The Total Care Program “Lifetime Warranty” can be reestablished for the following tools if a Total Care Program update is purchased after the initial 12 months regardless of the expiration date. No past update period penalty is charged and tools that are reestablished under the TCP program receive all updates in arrears plus 12 months of updates going forward, 12 months of Autel technical support, and are renewed for 12 months of manufacturer’s warranty coverage.

All other tools include a 1-year manufacture’s warranty.

Tools eligible for the Total Care Warranty Program:

MS906TS MaxiSYS MS906TS
MS906BT MaxiSYS MS906BT
MS906CV MaxiSYS MS906CV Heavy Duty
MS908S MaxiSYS MS908S
MS908SP MaxiSYS MS908SP
MS908CV MaxiSYS MS908CV Heavy Duty
MSELITE MaxiSYS ELITE
IM508 Key Programming Tool
IM608 Key Programming Tool
MSULTRA MaxiSYS ULTRA
MS919 MaxiSYS MS919
MS909 MaxiSYS MS909
IM608 PROKPA Key Programming Tool MaxiIM IM608 PROKPA
MS909CV MaxiSYS MS909CV
MS905 MaxiSYS905
MS906 MaxiSYS906
TS608 MaxiTPMS TS608

FAQs

diagnostic scan tools

Contact Us to purchase a new TCP card to renew your software update subscription and Total Care Warranty Program eligibility.

No, the software will continue to provide the same coverage and functionality that is included up to the last software update installed.

By visiting Pro Autel and entering your user ID or go to the Datalog Application on the home screen of your Autel tablet to locate the expiration date of the software license.

Yes, the tablet, J-Box adapter and cables are covered uner Autel’s manufacturer warranty policy during the active software update subscription period. For more information please visit our full warranty page.

Yes, all hardware under an active update subscription period is covered under the Total Care Warranty Program regardless of a lapse in update eligibility period.

Yes, if your tool has any issue contact Autel customer service. Send your tool in for an assessment and if the existing battery is no longer operable, a replacement battery is installed at no charge.

Autel Customer Service
Phone: 1-855-AUTEL US (1-855-288-3587)
Email: ussupport@autel.com
Fax: 1-631-357-3304
Shipping Address:
175 Central Avenue
Suite 200
Farmingdale, NY 11735